Who we are
WP Creative Limited (“us”, “we” or “our”) is committed to respecting your privacy and to complying with applicable data protection and privacy laws.
This Privacy Policy provides you with information on how we collect and process your personal data whether that be through our website, when you sign up to our newsletter, purchase a service from us or make an enquiry about our services.
We have provided this Privacy Policy statement to help you understand how we collect, use and protect your information when you visit our website and when you generally use our services.
We wish to help you make informed decisions, so please take a few moments to read the sections below and learn how we may use your personal information.
Personal Information Collection
We endeavour to collect and use your personal information only with your knowledge and consent and typically when you use our services, make customer enquiries, register for information or other services, request information, submit a job application or when you respond to communications from us.
The type of personal information we may collect could include, for example, your name and postal address, date of birth, telephone number, email address, and credit/debit card information.
If you choose to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you.
Cookies
View our cookie policy.
How will we use your information?
We may use your information for a number of purposes which may include; managing and administering your account, delivering services, information requested by you, responding to complaints or account enquiries, administering debt recoveries, verifying your identity when required.
We may also contact you with information about new developments, products, services and special offers by post, telephone and automated means such as email (subject to any preferences expressed by you).
If you have consented to receive details of services and updates you can contact us at any time to have your details removed from our list, to update your information or to otherwise tell us how you would like to receive information about our and/or third party products and services.
To update your marketing preferences please email info@wpcreative.uk and tell us what you want us to do (e.g. ‘opt-out Email’).
Who we share your data with
Please note that WP CREATIVE does not sell or pass your personal information to third parties (other than as set out in the paragraph above) unless you have given us permission or unless it is strictly necessary to deliver the services used by you.
WP CREATIVE may also be obliged to disclose your personal information to meet any legal or regulatory requirements (for example to comply with a court order) or obligations in accordance with applicable law.
Please see below the current list of subprocessors authorised to process customer data for WP CREATIVE services. Each subprocessor is GDPR compliant regarding their security controls and applicable regulations for the protection of personal data.
Google
Kinsta
Siteground
FreeAgent
Starling Bank
Campaign Monitor
How long we retain your data
To make sure we meet our legal data protection and privacy obligations, we only hold on to your information for as long as we actually need it for the purposes we acquired it for in the first place.
In most cases, this means we will keep your information for as long as you continue to use our services, and for a reasonable period of time afterwards if you stop doing so, to see if we can persuade you to come back to us. After that we will delete it other than where we lawfully can keep any data for audit or legal reasons.
Access to your Information
You can write to us at any time to obtain details of the personal information we may hold about you. Please write to; WP CREATIVE, Chaucer House, 2 Chaucer Road, Sudbury, Suffolk or send an email to; info@wpcreative.uk.
Please quote your name and address. We would be grateful if could also provide brief details of what information you want a copy of.
We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.
